Cancellations & Refunds Policy

1. General Overview

As a dedicated website design and software development studio, Mezbaul.com allocates bespoke focus, engineering expertise, and time to every project. Unlike pre-packaged off-the-shelf software, custom web design and cloud software development require significant upfront allocation of developer time, architecture planning, server provisioning, and resource allocation immediately upon project agreement.

This Cancellations & Refunds Policy outlines clear, fair, and transparent guidelines governing project cancellations and refund requests for both custom software projects and ongoing maintenance subscriptions.

2. Client-Initiated Cancellation Policy

If you decide to cancel a project, refund eligibility depends on the stage of completion at the time written notice is received:

• Cancellation before work starts: If you cancel before any discovery, design, or architecture work has begun, you will receive a 100% full refund of your deposit, minus non-refundable payment gateway transaction processing fees.
• Cancellation during design & discovery stage (0% to 25% progress): If cancellation occurs while wireframes, UI/UX mockups, software architecture design, or discovery documents are being crafted, a 50% refund of your initial deposit will be issued. The remaining 50% covers initial discovery work and reserved calendar scheduling.
• Cancellation during active development stage (>25% progress): Once active frontend/backend coding, database construction, or API integration is underway (exceeding 25% project milestone progress), the deposit is non-refundable. However, you have the option to pay for any remaining completed billable hours up to the date of cancellation to receive and claim full ownership of all completed source code, database schemas, and design assets.
• Cancellation after final approval / production launch: Once the completed website or cloud software system has received final client approval, transferred to your servers, or deployed to live production, no refunds will be issued.

3. Maintenance & Retainer Cancellations

Terms for ongoing website maintenance, server monitoring, and software support retainer plans:

• Monthly Maintenance Plans: Monthly plans require a 15-day written notice prior to the start of the next billing cycle to cancel recurring billing. No partial or prorated refunds are provided for mid-month cancellations during an active billing cycle.
• Annual Maintenance Plans: If an annual retainer is cancelled within the first 30 days of the term, a prorated refund will be issued for the remaining unused full months, subject to a 10% administrative and setup adjustment fee. After 30 days, annual retainer fees are non-refundable.

4. Developer-Initiated Cancellation

In the rare event that I (K M Mezbaul Hoque) must cancel a project due to unresolvable scope conflicts, technical impossibility, or unforeseen emergency circumstances:

• You will receive a 100% full refund for all uncompleted milestones and work.
• I will immediately execute a full transfer of all completed source code, graphics, database files, and documentation created up to that point, giving you full ownership to continue development elsewhere seamlessly.

5. Non-Refundable Items

Certain third-party fees incurred on your behalf during the project setup cannot be refunded under any circumstances:

• Third-party domain name registrations and renewals
• Cloud VPS hosting provisioning and server setup charges
• SSL certificate issuance costs
• Paid software licenses, commercial plugins, or premium fonts purchased for your project
• SMS API gateway credits and third-party API integration service charges
• Payment processing transaction fees levied by banks, Stripe, or Wise

6. Refund Submission & Processing Procedure

To request a cancellation or refund, please follow these simple steps:

Submit a formal written request via email to hello@mezbaul.com or via direct WhatsApp at +880 1672-012921. Include your project name, invoice number, and clear reason for cancellation.

Approved refunds will be processed within 5 to 10 business days using the original payment method (Bank Transfer, Stripe, or Wise).