Privacy Policy

At mezbaul.com, operated by Mezbaul.com, protecting client confidentiality, server credentials, proprietary source code, and personal data is a foundational priority. This Privacy Policy details how we collect, store, utilize, and safeguard your information when you engage our website design and custom software development services.

1. Information We Collect

As the website design agency and custom software development studio operating Mezbaul.com, our team collects only the minimum necessary technical and personal information required to execute contracts, configure cloud environments, and deliver custom software solutions. The information collected includes:

• Personal & Business Contact Info: Your full name, business entity name, business address, email address, phone number, and WhatsApp contact details provided during project inquiries.
• Technical Credentials & Access Secrets: Hosting control panel credentials (cPanel, Plesk, Hostinger), SSH/SFTP server access, database credentials, domain registrar logins, SSL certificates, git repositories, and third-party API keys (e.g., payment gateways, SMS gateways, cloud storage) necessary for software deployment and server configuration.
• Usage & Diagnostic Log Data: Technical logs generated during website or server maintenance, including IP addresses, server response codes, error traces, and basic performance telemetry.

2. How We Collect Information

Information is gathered directly from clients through transparent and secure communication channels:

• Direct inquiries submitted via email (hello@mezbaul.com), telephone, or official WhatsApp chats.
• Web contact forms and project specification intake forms on mezbaul.com.
• Project onboarding checklists, scope definition documents, and technical discovery meetings.
• Secure credential vaulting transfers (encrypted password sharing tools or direct client authorization) prior to server provisioning.

3. How Information is Used

All collected data is utilized strictly for legitimate technical engineering, client communication, and administrative operations, including:

• Service Delivery & Software Engineering: Designing, programming, testing, and deploying custom websites, POS applications, ERP portals, mobile apps, and cloud backend infrastructure.
• Server Deployment & Cloud Management: Provisioning cloud web servers, configuring SSL certificates, setting up database structures, establishing automated backup scripts, and integrating third-party APIs.
• Invoicing & Accounting: Generating formal quotes, project milestone agreements, invoices, payment receipts, and required accounting records.
• Customer Support & Maintenance: Diagnosing bug reports, deploying security patches, executing system maintenance updates, and providing ongoing developer support.

4. Data Protection & Confidentiality

Client confidentiality and source code security are strict core principles of our software development practice:

• Zero Data Monetization Policy: We strictly guarantee that we will NEVER sell, rent, lease, trade, or commercialize your personal information, customer records, database contents, or business analytics to any third party under any circumstances.
• Strict Protection of Client Source Code & Databases: All client source code, custom system logic, database contents, and operational workflow specifications remain the exclusive intellectual property of the client upon final payment and are held in strict confidence.
• Credentials Purged Post-Deployment: Server passwords, SSH keys, cPanel credentials, and temporary database access tokens provided for initial setups or maintenance are permanently purged from active storage once project deployment or support scope is concluded, unless an active maintenance retainer is maintained.
• Mutual Non-Disclosure Agreements (NDAs): We readily enter into formal Non-Disclosure Agreements (NDAs) prior to reviewing sensitive corporate specifications or accessing production enterprise databases.

5. Third-Party Service Providers

To deliver cloud hosting, payment integration, and system functionality, we work with industry-standard third-party infrastructure providers. Data is shared with these entities strictly to the extent required for functional execution:

• Cloud & Hosting Providers: Hostinger, Amazon Web Services (AWS), DigitalOcean, or client-specified hosts for hosting web applications and storing encrypted backups.
• Payment Gateways & Processors: Stripe, PayPal, Wise, Payoneer, or direct bank transfer channels for processing project deposits and invoice payments.
• Messaging & Notification Gateways: SMS gateways (e.g., Twilio, local SMS providers) and transactional email providers (SMTP) configured inside client applications for system alerts and user verification.

6. Data Retention & Client Rights

You retain full ownership and control over your technical assets and personal information shared with K M Mezbaul Hoque:

• Right to Access & Rectify: You may request copies of personal contact details and billing records stored in our systems, or request updates at any time.
• Right to Erasure & Credential Removal: You may request immediate deletion of technical credentials, staging servers, or development database backups under our control upon final project delivery.
• Tax & Legal Retention: Invoices, contract agreements, and financial transaction records are retained for the minimum period mandated by applicable tax and commercial regulations.

7. Cookies & Tracking Policy

Our website, mezbaul.com, follows a minimal and non-invasive web tracking policy:

• Essential Cookies Only: We utilize basic session and functionality cookies necessary to render web pages correctly, store UI preferences (such as language toggles), and protect contact form submissions against spam.
• No Invasive Ad Trackers: We do not employ intrusive cross-site advertising trackers, behavioral ad profiling, or third-party retargeting scripts. Standard website analytics (Google Analytics) are used solely to assess aggregate visitor metrics and improve site performance.

8. Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy, client confidentiality, or technical credentials handling, please contact K M Mezbaul Hoque directly: